How to Manage Automatic Shipments

How do I create an order that automatically reorders?

When adding a product to your shopping cart, choose the desired quantity and size of the product you want delivered. Make sure to select the auto-ship option and your desired frequency. Then complete the checkout process.

How will I be notified of an upcoming auto-shipment order delivery?

You will receive an email 5 days from the next processing date for your auto-shipment so you have enough time to make changes if necessary.

How do I pause, stop, or cancel auto shipments?

Once you have logged into Pro Plan Vet Direct, click the “Account” button on the top-right of the page. Click “My Auto-Shipments” to manage any of your automatic shipments.

How do I edit and make changes to my auto-shipment?

Automatic orders that are already in process can't be changed. Please contact our consumer services team for assistance. To update your auto-shipment for future deliveries, log in to your account where you can pause or cancel your auto-shipment, as well as edit the next order date, change your frequency and update billing and shipping information, including your payment method.

Can I add, delete, or remove items from my auto shipment?

You can’t add, delete, remove items, or change quantities, from your ongoing auto-ship order. Instead, you can cancel the auto shipment and create a new one from your account. Our consumer service team can also help you with creating a new recurring order. Please email proplanvetdirect@purina.nestle.com or call us at 800-738-5335.

If I update my credit card information on your website, will my auto shipment payment information also be updated?

To update your automatic shipment payment information, open the Manage Credit Cards section in your account, then select the current card associated with your auto-shipment. From there, you can choose the preferred card from the dropdown list or add a new card before selecting Update.