Delivery times may be longer than usual during the holidays. Please plan ahead.

Contact Us


Have a question about pet care, one of our products or your home delivery order? We’re here to help answer your question quickly. You may find the answers in Frequently Asked Questions. If you don't see what's on your mind, let us know how we can help. If you have a question about an existing order, please enter your order number so we can find your information. You can also call us at 1-800-738-5335 and a member of the Purina Pro Plan Vet Direct Team will respond to you shortly. Customer Service hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. CST.


For Veterinarians and Veterinary Clinics, if you have a question regarding a specific patient, please contact our Veterinary Resource Center at 1-800-222-VETS or email us at PurinaVeterinaryResourceCenter@purina.nestle.com.