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How to Manage Automatic Shipments


Here’s how to manage your Automatic Shipments

Need Assistance?
Please email customer service or call 1-800-738-5335



How do I create an order that automatically reorders?
When adding a product to your shopping cart, choose the desired quantity of the product you want delivered and select a delivery frequency of 2 weeks, 24 days, 1 month, 6 weeks, 2 months or 3 months, then complete the checkout process.


How do I stop or cancel auto shipments?
Once you have logged into Purina for Professionals, click the “Account” button on the top-right of the page. Click “My Auto-Shipments” to manage any of your automatic shipments.


How do I change the frequency of my auto shipment?
Once your automatic order has been placed, its order frequency cannot be changed. To receive your diets on a different automatic schedule, click the “Account” button on the top-right of the page. Click “My Auto-Shipments” to manage your automatic shipments. Cancel the automatic shipment and place a new order with your preferred shipment frequency. Please note the new shipment frequency will take effect on the day you place the new order. Canceling your automatic shipment will not affect your active prescription(s).


Can I add, delete or remove items from my auto shipment?
You can edit the quantity of existing items in your order by clicking the “Account” button on the top-right of the page, then clicking “My Auto-Shipments” to update any automatic shipment. Our customer service team can also add or remove products from your automatic orders. Please email customer service or call us at 1-800-738-5335.


If I update my credit card information on your website, will my auto shipment payment information also be updated?
Automatic shipment payment information cannot be updated. A new automatic order will need to be created using the new payment information during checkout.