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Purina Pro Plan Vet Direct

Vet Direct Shipping Information

Update:  Capacity constraints with carriers causing delivery delays

Due to unforeseen circumstances affecting our delivery partners, shipments, tracking information and related inquiries are experiencing a slight delay. We are working hard to deliver your order as soon as possible.

If you have any questions at all, please contact our Customer Support Team who are here to support you via phone (1-800-738-5335) or e-mail (customerservice@proplanvetdirect.com). We appreciate your patience and understanding as we get you your products as quickly as possible!

Current Shipping Details

At this time, it is taking longer than normal for your order to be fulfilled and shipped by our team. It could take up to 5-7 days. Once your order has shipped, you will receive an email notification regarding your shipping and tracking information.

Standard Shipping is FREE on all U.S. purchases and our products are backed by a 100% satisfaction guarantee. If you are not completely satisfied for any reason, we’ll refund your purchase price. Please send your purchase receipt with price circled, the reason for your return and your complete name and address within 90 days of receipt. To process your product replacement or credit card refund please email our customer service staff at customerservice@proplanvetdirect.com or call us at 1-800-738-5335.

Please note that any orders placed after 12:00 pm on Friday will process on the following Monday.